Going back 6 weeks - this is the same attendant from whom I tried to get directions onw what I need to do when parking with a reservation. AND this is where I lost my cool even further. I ended up pay $47.98, even though I had a reservation paid in full.In the midst of the argument, this attendant mentioned that if my reservation was good then why did I have to pull a ticket and not scan my reservation.
#EXPRESSO PARKING OAKLAND FULL#
I completely lost my cool and did start yelling at him, especially because he asked me to pay the full charge. I tried to tell him, in any case I have the receipt, why not just use that. He started telling me that my reservation does not pop up.
#EXPRESSO PARKING OAKLAND FREE#
So as far as I give the receipt, I should be free to go.Today, I had a the same issue again and with the same attendant. I had tried my best to be patient all this time as no matter what, I had a reservation from a third party which is authorized by this facility. This attendant told me that I should not mix up reservations, which did not make sense as the reservations are for particular dates. However, the attendant found my reservation some how and helped me solve the issue. Luckily, I had another reservation and that worked (but that was for the week of 11th)Now on the week of 11th to 14th, the same attendant again said that my reservation does not pop up and I tried to call On Air Parking to resolve it. On the 8th, he said that my reservation is not visible. This person did not ask me any questions, just took my ticket, copied my reservation number and let me go.Since the week of Dec 4th, I have having to deal with the first attendant and he has been giving me a hard time. I continued following his said instructions.That week it went ok while checking out on the following Tuesday.The following week, it was a different attendant.
He said, I should pull a ticket, park and then when I check out, it will be settled. 6 weeks back, when I first went to the spot I tried to get help from the attendant as to what I should do as I have a reservation from a third party. I have been using On Air Parking website to reserve spots as I fly every week from Oakland airport. However, I have run into issues with one of the attendants while checking out. This place is great for parking and the shuttle service is also great. Sorry, I will be taking my parking business elsewhere. Charge more, offer less, and just expect that people will continue to support your business. I used to park at Espresso parking all the time because I felt it was the safest airport parking lot for my vehicle, but obviously its a sign of the times.
There was absolutely zero security from what I could see. If I was a criminal looking to break in to cars, this place would be a gold mine. I went to the main office, no one was inside. I pulled in and drove around looking for anybody to chat with. And there were absolutely no attendance in any of the exit gates. Anyone could just pull in or out of the parking lot at any time. In the past I always used to pay for the premium valet parking and I was happy with that.This time when I pulled up, the arm on one of the exit gates was wide open. I was willing to pay a premium rate/day to do so. I drive a fairly nice car, and I wanted to be able to park it in an area that was more secure and preferably covered or indoors. I pulled up to the new location hoping I would find someone so that I could ask a few questions before I park my car here.
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